Shipping
We pack and dispatch orders within 1-2 business days from Sydney. Standard shipping takes 3-7 business days across Australia, with tracking on every order.
Free standard shipping on all orders over $50. Orders under $50 ship for a flat $8.95.
Returns & exchanges
Changed your mind? Unused items in original condition can be returned within 30 days for a refund or exchange.
Personalised items (name collars, engraved tags and custom mats) are made just for your pet and are final sale - unless something arrives faulty, in which case we'll remake or refund it, on us.
To start a return, email us at hello@sundaypaws.com with your order number and we'll take it from there.